服務條款

感謝您訪問我們的網站 - https://emura-pan.com（以下簡稱“網站”）。請在使用網站、使用任何其功能或提出任何購買請求之前閱讀這些服務條款（以下簡稱“條款”）。這些條款管理您對網站的使用，並將在您購買網站上的任何物品時形成您（以下簡稱“用戶”或“您”）與網站運營商之間的法律約束協議。

如果您尚未閱讀和/或理解這些條款的規定，我們建議您停止使用本網站，並避免通過本網站進行任何購買。

1. 一般資訊

1.1. Emura (hereinafter referred to as the “We”, “Us”, “Our”) is a brand name and registered trademark that is used and operated by:

EcomLT LLC
354 Downs Blvd, Suite 102, Franklin, TN 37064
Company reg. no.: 5416329

Whenever You will be buying anything on the Website You will be entering into a contractual relationship with Us and this contractual relationship shall be bound and determined by these Terms and applicable laws.

1.2. 請注意，您將在網站上進行的所有購買將從我們的一個履行中心發送給您，該地址與我們的辦公地址不匹配。如果您想退貨，請不要發送到我們的辦公地址，因為我們將無法接受。所有退貨均應發送至我們的履行中心–有關退貨的更多詳細資訊，請參閱我們的退貨政策。

1.3. 為使用本網站並在本網站上進行購買，您必須滿足以下最低要求：

(a) 您已閱讀本條款並同意受其約束；

(b) You are of legal age to use the Website and/or to enter into a remote contract via online means, as required by Your local laws;

1.4. 請注意，本網站僅供成人用戶使用，現在和將來都不會供兒童或未成年人使用。

1.5. 如果您已閱讀這些條款，但不完全理解此處的規定，請填寫在線聯繫表格，聯繫我們的客戶支持團隊：聯絡方式在您完全理解所有條款和條件之前，不要在網站上購買任何東西。

1.6. 如果我們有理由相信您不符合上述條款“參考”中規定的要求，或者我們有理由認為您違反了本條款的任何其他規定，我們有權禁止您訪問和使用本網站或其任何功能。

1.7. Please note that most of Our Goods are manufactured and may be delivered to You from China. Thus depending on the laws applicable in the country of Your residence, Your purchased Goods might be subject to import duties, sales or VAT tax, and/or other taxes.

2. 我們銷售的產品

2.1. The Website is an online store where you can buy consumer goods that we sell for your personal or household use (hereinafter – “Goods”). You can find detailed descriptions of our Goods as well as technical specifications, ingredient panels, usage information, warranty terms and other product information on the FAQ section of the Website.

2.2. Please be noted that all Goods are sold “as is” and we provide no warranties regarding suitability for your personal specific needs or preferences. We provide no warranties or claims with regards to the properties of Goods and we do not claim that the Goods will be suitable to treat, diagnose, mitigate or have any other effect for any specific condition or disease.

2.3. Our Goods are not designed and are not suitable for industrial, commercial or professional use. We sell our Goods for personal use only.

2.4. Most of our Goods are manufactured and stored in China and thus your purchased Goods shall be delivered to you directly from our fulfilment facilities located in China. All Goods on the Website are safe to use and is manufactured in accordance with all legal requirements and by following best practices.

2.5. We may make changes to the assortment and prices of Goods on the Website as well as discontinue the sale of any Goods without a separate notice. We may also make changes to your ordered Goods without notifying you if such change would be required to ensure compliance with applicable laws and regulations. However, we will not change your ordered Goods if such change would hinder your ability to use the Goods in the same way, intention, and manner as it was shown on the Website before you were making a purchase.

2.6. Our Goods come with a standard two-year warranty. Please refer to the FAQ section on the Website for more details on the warranty terms.

3. 定價、付款和費用

3.1. 貨物的最終價格（包括所有稅費）應顯示在結賬頁面上，你可以在該頁面上進行購買。請注意，結賬頁面上的價格不包括你當地海關適用的任何進口費用或關稅。請注意，結賬頁面上的價格不包括你當地海關適用的任何進口費用或關稅。

3.2. 網站上顯示的商品價格可能會發生變化。我們可能會不時地打折或降價。

3.3. 我們保留修改或停止進一步銷售任何產品的權利。對於產品的任何修改、價格變更、暫停或停止銷售，我們不對您或任何第三方負責。

3.4. Please note that the Goods that are available for purchase on the Website may be sent to You from Our warehouses located in China. Thus, depending on the laws applicable in the country of Your residence, Your purchased Goods might be subject to import.

3.5. The prices of Goods and/or Services displayed on the Website may include additional taxes, such as sales tax. If applicable, these taxes will be explicitly shown on the checkout page at the time of Your purchase. At checkout, taxes will be calculated and applied based on Your delivery address, and You will pay these taxes as part of the total purchase price.

3.6. 請注意，我們不會對您選擇的付款方式應用任何可靠的轉換率或費用。然而，一些銀行對匯出付款和國際轉賬採用換算率，因此，我們不承擔貴行對我行付款適用的任何銀行手續費或換算率。如果您注意到我們網站上的產品價格或購買收據與您的銀行帳戶對帳單之間存在任何差異，請向您的銀行諮詢有關附加費用的詳細解釋。

3.7. 我們只接受信用卡、PayPal和其他電子支付。我們不接受支票、現金或其他付款方式，除非您所在國家提供“貨到付款”服務（如果您所在國家有“貨到付現”服務，您將在結賬頁面上瞭解該選項）。

4. Discount codes

When You place an order using the Discount code, the following terms and conditions also apply:

4.1. Each discount code is limited to one use per customer while stocks last and cannot be combined with any other discount code or discounts unless explicitly stated. Only one discount code can be applied per order. We reserve the right to modify these usage limitations at any time without prior notice.

4.2. We do not guarantee the availability, functionality, or accuracy of any discount codes. All discount codes are provided "as is" without any warranties. All discount codes include an expiration date, after which the code will no longer be valid. The expiration date is specified at the time of issuance. We reserve the right to modify, suspend, or terminate any discount code or coupon program at any time without prior notice. We also reserve the right to cancel or refuse any order if We suspect misuse of a discount code or other promotional activity in violation of these terms.

4.3. Website shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use discount codes, including but not limited to technical issues or unauthorized access.

4.4. You must enter the code sent to You when placing Your order online during checkout. The discount will be applied to eligible products or services in the order and this will be shown only after the purchase is made.

4.5. Discount codes may require a minimum purchase amount and may only apply to specific products as detailed in the promotional offer. Some codes may not be valid for shipping or taxes.

4.6. You are prohibited from engaging in activities such as placing multiple orders to exploit discounts, altering discount codes, or publicly sharing discount codes. Any detected fraudulent use or abuse of discount codes may result in forfeiture of discounts, and potential legal action.

4.7. Discount codes are issued to individual users and are non-transferable. Sharing or distributing discount codes to others is prohibited. Reselling, redistributing, or otherwise making discount codes available is strictly forbidden. Discount codes obtained through unauthorized third-party platforms or resellers may be deemed invalid and cannot be used.

4.8. In the event that part of the order is returned, the monetary value returned will be the value of the item(-s) at the time of the transaction, ie: with discount applied.

4.9. Discount codes are available to users who have received the discount code to their email address or other marketing channels and are at least 18 years of age. Certain promotions may be limited to new customers or specific geographic locations as indicated in the promotional materials.

4.10. We reserve the right to decline orders where, in Our opinion, a promotion code is invalid.

5. 交付

5.1. 一旦您在網站上下訂單以及支付款項，我們將在1-3個工作日內處理您的訂單。處理您的訂單後，如果運輸方面沒有任何問題，您會在 3-28 工作日內收到貨物。如果你在3-28工作日內沒有收到你的貨物，請馬上聯系我們的客戶支持人員。

5.2. All Goods purchased on Our Website will be delivered to You by EMS, DHL or other similar couriers. After We finish processing Your order We will send You confirmation letter containing Your shipment tracking number. You can track your order online anytime by visiting https://www.stone3pl.com/index.php?route=services/track or https://www.17track.net/.

5.3. 請注意：

(a) the shipping terms may be affected by customs, natural occurrences, transfers to the local carrier in Your country or air and ground transportation strikes or delays. We will be not responsible for delays if the shipment will be delayed due to the unforeseen aforementioned reasons.

6. 退貨和退款

6.1. 收到產品後 60 天內，若您收到的產品符合以下情況之一，您有權退貨並獲得退款、換貨或未來購物積分：

(a) damaged or contaminated;

(b) defected or otherwise bad;

(d) if you have changed your mind and want to return non-defective and unused Goods.

6.2. To exercise the right to withdraw and return your purchased Goods, You must contact our support team by filling an online contact form at https://emura-pan.com/contact. After you contact our support team, you will be provided with a return code and return address – please be noted that we will only accept returning Goods that will be sent with the provided return merchandise authorization code and delivered to the provided return address.

6.3. 為了滿足提款期限（：天），您只需在提款期限到期之前發送有關退貨的通信即可。如果您未能在取款截止日期（收到購買後：天）內聯系我們，我們將不接受退貨。

6.4. 如果您退出本合同，我們將向您償還從您處收到的所有款項，不得無故拖延，無論如何不得遲於我們收到您退貨之日起14天內。我們將使用與首次交易相同的付款方式進行退款。

6.5. Please be noted that we will only accept the returned Goods if it was not used, damaged and sent back to us in the original package. If we determine that the returned products were used but still in an operable and re-sellable condition, we might still make a refund to you, but You will be liable for any diminished value of the Goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. Thus, if we found that the returned product was used, we might deduct the diminished value from the refundable amount.

6.6. 請注意，我們只接受退回的產品，如果它們將被退回到我們的客戶支援提供的地址，並且將在退貨貨物上放置退貨授權代碼，我們將接受退貨並退款。請不要將任何退貨產品發送到我們的辦公位址，因為我們將無法接受它們。欲瞭解更多資訊，請查看 https://emura-pan.com/return

6.7. Please be noted that if You want to return un-defected Goods bought on the Website You will have to cover the shipping costs which will not be compensated by us.

6.8. If a purchase made using a discount code is returned, the refund will be processed based on the discounted price paid by the customer. The original discount applied at the time of purchase will not be refunded.

6.9. If a free product is included in an order as a result of using a promotional code, the customer is required to return the free item along with all purchased items to be eligible for a full refund. Failure to return the complimentary product will render the entire order ineligible for a refund. You will be responsible for the return shipping costs.

7. 擔保

7.1. 如果您希望退回有缺陷的產品，請通過填寫線上聯繫表聯繫我們的客戶支持 https://emura-pan.com/contact。您聯繫我們的客戶支持部門提出保修索賠時，請準備好根據要求提供：（1）缺陷產品的照片；（2）您的訂單ID和購買確認函或付款收據；（3）缺陷的簡要描述。

7.2. Please note, the warranty does not apply if: (1) the Good has been physically damaged; (2) the Good has been used inappropriately; (3) the defect cannot be qualified as a factory defect; (4) over 2 years have passed since the delivery date of Your order.

8. PERSONAL DATA

8.1. We undertake to comply with all applicable provisions of data protection and privacy laws regulating the processing of Your personal data ("Data").

8.2. We provide transparent information on how we collect and process Your Data in Our Privacy Policy, including the purposes of processing, legal bases, scope, retention periods, and Your rights under applicable data protection laws. The latest version of Our Privacy Policy is available at https://enence.com/privacy , and You are encouraged to review it carefully.

8.3. By using Our Services, You acknowledge and agree that We must collect and process certain Data during the purchase or service provision process in order to perform the Services under these Terms. If You do not provide the required Data in the manner specified, We will be unable to deliver the Services and shall not be responsible for any failure to provide the Services resulting from Your refusal or omission to provide such Data.

8.4. We reserve the right to contact You by telephone, e-mail, or through the Service where necessary to provide important notifications regarding changes to these Terms, to fulfil Our contractual obligations, or for other matters directly related to the provision of the Goods or Services. Such communications are an integral part of the Services and are not considered marketing communications.

9. 行為準則

9.1. Please note that Our Goods or Services are sold for personal use only. By agreeing with these Terms You confirm that You will only buy Our Goods and Services for personal use. Nothing in this restriction affects any rights You may have under applicable consumer protection laws or under the principle of exhaustion of intellectual property rights as recognised by applicable law. This means that Goods lawfully placed on the market by Us, or with Our consent, may be resold in accordance with the law. However, any resale for commercial purposes without Our prior written consent, particularly those involving markets or channels that could harm Our brand reputation, is strictly prohibited.

9.2. You may not use Our Goods for any illegal or unauthorized purpose nor may You, in the use of the Website, violate any laws. All contents of the Website and the contents of all materials received from Us (including graphic designs and other contents) and the relevant parts of the Website belong to the ownership of EcomLT LLC and are protected by the copyright laws. Any use of any copyrights for purposes other than personal use, without Our license, constitutes a breach of copyright.

9.3. 如果我們有理由相信您違反了這些條款或適用法律，我們有權但沒有義務調查任何非法和/或未經授權使用本網站的行為，並採取適當的法律行動，包括但不限於民事和禁令救濟。在使用本網站時，您必須：

(a) 不得將本網站或其任何內容用於任何非法目的，或違反任何地方、州、國家或國際法律；

(b) 不得侵犯或鼓勵他人侵犯第三方的權利，包括知識產權；

(d) 未經我們的書面同意，不得將您的註冊帳戶合法或實際轉讓給他人；

(e) 向我們提供真實準確的資訊；

(f) 不得將本網站或其任何內容用於任何商業目的，包括分發任何廣告或招攬；

(g) 不得重新格式化、重新編排或鏡像網站任何網頁的任何部分；

(h) 未經我們事先書面同意，不得通過其他網站或電子郵件創建任何鏈接或重定向到本網站。

(i) 不得試圖干擾本網站的正常運作或其他用戶對本網站的使用和享受。

(j) 不得以商業方式轉售、重新分銷或轉讓您從我們處購買的任何產品；

(k) 不得以任何方式干擾網站的安全相關功能；

(l) 未經我們明確的書面許可，不得使用任何機器人、蜘蛛、搜刮器或其他自動方式或任何人工程序訪問、監視或複製本網站的任何內容或資訊。

(m) 不得申報虛假的隸屬關係，未經許可訪問其他用戶的帳戶，或偽造您的身份或有關您的任何資訊，包括年齡或出生日期。

(n) 不得開展任何其他不符合本條款或適用法律的活動或行動。

9.4. 您認可，本網站不必在任何時候都能訪問，特別是在必要的硬體和軟體維護期間。

10. 免責聲明

10.1. 該網站可能提供指向由第三方維護的其他網站的鏈接。在或通過第三方網站上提供的任何信息、產品、軟件或服務均由該等網站的運營商控制，而非由我們控制。當您訪問第三方網站時，請自行承擔風險。

10.2. We honour the privacy of Our customers, thus all testimonials and/or comments displayed on the Website might have fictional names and associative pictures. The identity of the consumers is known to Us, but We will never display Our users’ true names or images except when a user gives its express consent to display his/her name and/or image.

10.3. Please note, that We collect customer reviews through various channels, including direct Website submissions, post-purchase email surveys, user account feedback forms, and automated tools such as third-party APIs and notifications. To ensure authenticity, We implement verification measures - such as linking reviews to specific transactions or requiring user authentication - and actively monitor for fraudulent or automated reviews. When sharing customer reviews, We comply with all applicable data protection laws while preserving the integrity of genuine reviews.

10.4. All submitted reviews are subject to moderation to ensure they meet Our content guidelines and Terms of Service. We reserve the right, in Our sole discretion, to remove or choose not to publish any reviews, including but not limited to those that contain offensive language, personal data, unverifiable claims, or statements that could be interpreted as legal, financial, or medical advice. We also reserve the right not to display reviews that are deemed irrelevant or inconsistent with Our community standards. Reviews that align with these standards and contribute to Our customer community may be displayed on the Website.

10.5. Unless otherwise indicated, this Website is Our property and all source code, databases, functionality, software, designs, text, photographs, and graphics on the Website are owned or controlled by Us and are protected by copyright and trademark laws. It is forbidden to copy or use any of the Website's contents without prior written approval by Us.

10.6. THE GOODS OFFERED ON OR THROUGH THE WEBSITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

10.7. 我們網站上銷售的產品僅供個人使用。我們不主張我們的任何產品適用於專業、工業或商業用途。

10.8. 我們不保證網站或其任何功能是不中斷或無錯誤的、缺陷將得到更正，或本網站的任何部分或使本網站可用的服務器都是免疫病毒或不含其他有害成分的。我們明確放棄對因履行失敗、錯誤、遺漏、中斷、刪除、缺陷、運營或傳輸延遲、計算機病毒、通信線路故障、盜竊或破壞或未經授權訪問、更改或使用記錄引起的任何損害或傷害的責任，無論是因合同違約、侵權行為、過失還是基於任何其他訴因。每個用戶明確承認，我們對於其他第三方、訂戶、會員或網站的其他用戶的誹謗、冒犯或非法行為不負責任，並且由於前述原因而引起的傷害風險完全由每個用戶自行承擔。

10.9. 我們不對網站或第三方網站的正確性、準確性、及時性或可靠性做出任何陳述或保證。用戶自行承擔使用網站或第三方網站上的任何資訊的風險。在任何情況下，我們都不對依賴通過網站獲得的資訊而導致的任何損失或損害負責。

10.10. 本網站提供的任何信息僅供商業和娛樂用途。網站不應用於任何可能造成人員、財產、環境、財務或業務受損或受傷的高風險活動，如果出現錯誤，您將承擔所有風險。

10.11. 我們盡可能準確地顯示網站上出現的所有材料的顏色和圖像。但是，我們不能保證您的電腦顯示器的任何顏色的顯示都是準確的，也不能保證網站上任何產品或服務的顯示都能準確反映您在網站上找到的產品或服務實際屬性。

11. 賠償

11.1. 您同意賠償、保護並使我們和我們的附屬機構以及各自的官員、董事、業主、代理人、資訊提供者和許可人免受與下列情況有關的所有索賠、責任、損失、損害、成本和費用（包括律師費）的傷害。

(a) 您使用或連接我們的網站；

(b) 任何人使用或聲稱使用您的帳戶或您的帳戶密碼，無論是否獲得您的授權；

(d) 您侵犯任何其他人或實體的權利；

(e) 您違反了任何適用的法律、法規或條例。

11.2. 我方保留自費對貴方賠償的任何事項進行辯護和控制的權利，在這種情況下，貴方同意與我方合作為此類索賠進行辯護。

12. 責任限制

12.1. 在任何情況下，包括但不限於疏忽，我們、我們的子公司或聯屬公司均不對因使用網站，包括其材料、產品或服務，或通過網站提供的第三方材料、產品或服務，而導致的直接、間接、附帶、特殊或連帶損害負責，即使我們事先被告知可能發生這些損害的可能性，包括因服務或第三方向外部網站或資源提供的連結而引起的損害、您通過服務找到的廣告商進行的交易，或由這些第三方出售的任何商品或服務。我們不對他人造成的問題、第三方的不正當或非法行為或不可抗力負責。由於有些州不允許排除或限制某些類別的損害，上述限制可能對您的適用程度較小。在這些州，我們的責任以及我們的子公司或聯屬公司的責任受到其州法律所允許的最大限制。

12.2. In no case shall We, Our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, health issues, sickness, physical problems, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from Your use of any of the service or any products procured using the service, or for any other claim related in any way to Your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. In no case shall We be liable for any recommendations, health claims, statements, or any other advice or information provided on the Website or any other forms of communication. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, Our liability shall be limited to the maximum extent permitted by law.

12.3. 如果您對本網站、本網站上顯示的任何材料、產品或服務，或本網站的任何條款和條件不滿意，您只能停止使用本網站。

13. 知識產權

13.1. 就這些條款而言，知識產權是指商標權、版權、功能變數名稱、資料庫權、設計權、專利以及所有其他任何種類的知識產權，無論其是否註冊（“知識產權”）。

13.2. 所有顯示在網站上或以任何其他形式提供給您的知識產權都受法律保護。未經我們明確的書面許可，您不得出於任何目的複製、重新利用或分發任何知識產權或從我們這裏收到的或在網站上找到的任何其他內容，包括產品描述。例如，您不得將產品資訊複製到任何其他網站或應用程式。在不限制上述規定的情況下，禁止將我們的內容用於商業目的，除非您有我們明確的書面許可。

13.3. 本網站上顯示的或以任何其他形式提供給您的所有知識產權都屬於我們，但由我們使用的第三方商標、服務標誌或其他材料除外。未經我們或該知識產權所屬的第三方的事先書面同意，不得使用這些知識產權。

13.4. You may not use, copy, scrape, download, or otherwise access any content from this Website (including but not limited to text, images, audio, video, and metadata) for the purpose of developing, training, or improving any machine learning model, artificial intelligence system, or other automated data processing tool, whether directly or indirectly. Any such use, including by automated means such as bots, crawlers, or scrapers, is strictly prohibited without Our prior written consent.

14. 管轄法律和爭議

14.1. These Terms have been construed in accordance with EU laws regulating consumer rights. These Terms and the entire legal relation between you and us shall be subject to the law of the Republic of Lithuania, except in cases if the consumer relations regulating laws would set a specific applicable law or jurisdiction.

14.2. If You would have any complaints please contact our support team before making an official complaint to any authority or third party. You may contact Us at any time by sending us an email to support@emura-pan.com. We will always put our best efforts to settle any complaints as fast as possible and in a way which would be most favorable to You.

14.3. If we are unable to reach an amicable settlement with You or if you have any other complaints about our goods or services, You may submit a request or complaint regarding your purchase to your local consumer protection agency or local courts. You can also fill out an Online Dispute Resolution form on the EGS portal at http://ec.europa.eu/odr, where you will also find useful information about your consumer rights and how to exercise them. Also, as we are a Lithuanian company you may contact State Consumer Rights Protection Authority (SCRPA) of the Lithuanian Republic (address Vilniaus g. 25, 01402 Vilnius, Lithuania, email: tarnyba@vvtat.lt, telephone 8 5 262 67 51, fax 8 5 279 14 66, website www.vvtat.lt) or you can also contact any territorial division of the SCRPA. You also have the right to appeal to a court of the Republic of Lithuania (according to the headquarters of the Provider) or other institutions considering consumer disputes in the out-of-court procedure.

15. 雜項

15.1. 如果本條款的任何條款被確定為非法、無效或不可執行，則該條款應在適用法律允許的最大範圍內可執行，且不可執行部分應視為與本服務條款分離，該決定不得影響任何其他剩餘條款的有效性和可執行性。

15.2. 您使用本網站是為了自己的個人利益，不尋求為任何其他商業實體或主體的利益使用本網站，無論其是自然人還是法人。

15.3. 這些條款和隱私政策、退貨政策和網站上的任何其他政策（根據各自的條款可能會不時修訂和修訂）共同構成您與我們之間的完整協定。

16. 您可以在此頁面隨時查看服務條款的最新版本。我們保留自行決定通過在我們的網站上發佈更新和更改來更新、更改或替換這些服務條款的任何部分的權利。

您可以通過以下詳細資訊聯繫我們：

支持電子郵件: support@emura-pan.com

線上聯繫表: https://emura-pan.com/contact

電話: US +1 (659) 234-1202

中文（台灣）